Your Account with Bortek Shop will have an Account number associated with it. This number can also be called your Customer ID number.  

The Login/Register link is located at the right corner of the top menu bar. When logging in to your Account, you will need your username and password. Your email address serves as your username. To log out of your Account, click Sign Out in the right corner of the top menu bar.

For your security, an online session will automatically end after thirty (30) minutes of inactivity.

Only the Primary Administrator and assigned Users may access an Account. To ensure your information is secure, we encourage you to regularly update your password and promptly delete a User who is no longer authorized to access the Account.

Existing Bortek Shop Customers will see their prices after logging in to their Account. For New Customers who would like to review pricing and discount opportunities, please contact Customer Service.

To save items in your Shopping Cart, click Save this Cart. You will input a unique name in the field provided and click the Save this Cart button. To access a saved cart, go to My Account. You can view, print or email a saved cart at any time. When you are ready to resume the checkout process for a saved cart, click Open Cart and proceed with purchase. Saved carts remain active for ninety (90) days and then are deleted from the Account.

Your Order Number will be in the order confirmation email that is sent after you have completed an online purchase. You may also locate your Order Number in My Account by clicking on View / Print Invoices. Your Order Number will be displayed on the Invoice along with other key order information.

We offer Bortek Shop Customers exclusive discounts and special promotions, which are valid for a specified period of time and have certain rules and restrictions for online use. Once you have put items in the Shopping Cart and would like to utilize an active promotional code, log in and go to View Cart to enter the code in the field provided. Click the Apply button and your discount will appear below the subtotal. If the code is invalid or expired, no discount amount will appear.

If you have questions regarding shipment of your order or if you need to make changes to the method of shipping selected during checkout, please contact Customer Service.

Prices for online products are competitively set and available to the public. Bortek Shop Customers with a registered account may be eligible for exclusive discounts on items they regularly order. For these Customers, after logging in, online prices will reflect the pricing specific to the Account. 

We take great care to have delivered goods counted and checked prior to shipping them.Upon delivery of any package, do a careful examination for damaged or shorted items and make a notation on the Carrier's receipt. Please note that by giving the Carrier a signed receipt accepting the goods without notation of damage or shortage, you assume responsibility for the condition of the packaged items. Damages and shortages must be noted along with your signature. In order to receive a refund or exchange for damaged or shorted items, you must contact Customer Service within 48 hours of receipt. For more information, review our Return Policy.

Your estimated arrival date is determined by the date of shipment from the distribution center and the shipping method you select at the time of checkout. Most In-Stock orders are shipped within 1 to 2 business days of receiving an order. Products listed as "Factory Direct" will be shipped at the earliest possible date.

Shipments travel on normal business days. Please take into account federal holidays and possible inclement weather when placing your order. We will make every effort to deliver your order on the requested date.

In-Stock items coming from our San Diego warehouse have the following lead times: 1-3 days for California destinations; 7-10 days for Midwest destinations; and 10-14 days for East Coast destinations.

All items not stocked in our warehouse have a 10-14 day lead time from the Manufacturer's point of origin.

Expedited shipping is available, including 2-Day and Next Day (with the addition of Saturday Air under certain circumstances). Orders must be submitted prior to 11:00am Pacific Standard Time in order to receive expedited delivery in the timeframe specified. Expedited orders placed after 11:00am Pacific Standard Time or on Saturday/Sunday normally ship the next business day. Some orders may be subject to verification of billing/shipping information and may therefore be delayed.

Bortek Shop works tirelessly to have shipments arrive within the specified timeframe. During times of heavy order volume, expedited shipments may take longer to process. Therefore, we recommend you plan accordingly. To ensure delivery timeframes, order early during peak times and holidays, such as Easter, Mother's Day, Thanksgiving, Christmas and New Year's, as well as when schools resume in late-August and mid-January.

Stock orders ship from our distribution centers located in Pennsylvania. Shipping charges are automatically calculated using the distribution center as the point of origin. We reserve the right to ship certain products or orders directly to a customer from the manufacturer. In these cases, freight costs, if any, will be calculated using the manufacturer as the point of origin.

Bortek Shop ships orders to both commercial and residential addresses. Commercial addresses are defined as business addresses situated on commercially zoned real estate, as determined by the freight carrier. Businesses operated from a house, apartment or other dwelling are not considered commercial addresses and will be charged any applicable residential delivery fees. 

Whether an order has split shipments depends on the items ordered and whether the product is stocked in our warehouse. In-Stock items ship from our warehouse within 48 business hours after the order is placed in the system. Factory Direct items ship from the Manufacturer and generally have a 10-14 day lead time.

Bortek Shop operates a fleet of delivery trucks. These trucks operate out of our warehouses in San Diego, CA and Dallas, TX.

Generally, orders placed to deliver on a route need to be submitted 48 business hours prior to a route's expected delivery day. For example, if a route is scheduled to deliver on Friday, all orders expecting to go on that truck need to be placed no later than 11:00 am Wednesday in each respective time zone (PST or CST). During times of heavy order volume, such as major holidays and back-to-school, deliveries made on route trucks may be delayed until the following scheduled delivery day. Please plan accordingly and order early.

• Customer Service: (800) 626-7835
• Email: contact@sweeperland.com
• Contact Form

We recommend using the menu at the top of Bortek Shop to get to the category of products you're looking for. We've separated everything to make it as easy as possible to navigate. Once you're on the category page, you can filter down your results even further by toggling the filters on the left of your screen (top on mobile). These additional filters include things like brand, size, type, scent, width, etc.

Another great way to find a specific product is by searching for an item or part number. If that product is on our store, it will send you directly to the listing.

These tools can also help find what you're looking for:
• - Shop Equipment Parts by Make/Model
• - Browse Equipment Parts Manuals for Machine-Specific Parts
• - Equipment Battery Finder Tool
• - Chemical & Detergent Finder Tool
• - Cleaning & Janitorial Supplies Map