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If you are not entirely satisfied with your purchase, please use the following guidelines for submitting your return:
Returns may be made in the case of damaged, incorrect, or defective orders reported within 10 days of delivery. Limited products have a 30-day return policy. To request a return, please contact Customer Service. Please have your invoice number ready and list of items to return, which can be found on your packing slip. Return policies vary by item and return terms may be determined at the discretion of Bortek Industries.
Purchases must be returned in new and unused condition with the original manufacturer's packaging. Some products may not be eligible for returns.
We do our best to send out the best products in the best condition. Despite all efforts, defects in manufacturers' pre-packaged products may not be discovered until the product is opened. Please let us know within 10 days of delivery if there is a manufacturer defect. You will be asked to provide a photo and description of the issue. We'll do our best to rectify the situation as quickly as possible.
All refunds will be made in exchange for credit. Credit will be issued based on your payment terms.
Handling & Restocking Fees
There is a 25% handling/restocking fee charged for the return of our stock product. The cost of return shipping may be charged to the customer, depending on the situation.
Damages & Shortages
We take great care to have delivered goods counted and checked before shipping to avoid errors. Upon delivery of any package, do a careful examination for damaged or shorted items and make a notation on the Carrier's receipt. Please note that by giving the Carrier a signed receipt accepting the goods without notation of damage or shortage, you assume responsibility for the condition of the packaged items. Damages and shortages must be noted along with your signature. In order to receive a refund or exchange for damaged or shorted items, you must contact Customer Service within 10 days of receipt.
Currently, We do not offer an exchange program for returned merchandise except when replacing damaged goods, and for special circumstances.